Return Policy

Most Symantec consumer products are eligible for return within 60 days of the purchase date. Shipping, handling and any applicable tax paid will be refunded on eligible returns. Symantec Store Customer Service is provided by Symantec. All refunds, as applicable, will be provided by Digital River, Inc. Digital River is the authorized e-commerce merchant for the Symantec Store.

Exceptions to this return policy include:

• Not For Resale (NFR) software is not returnable and is not included in our 60-day guarantee.
• Symantec Backup CDs are not refundable and are not included in our 60-day guarantee.
• The pcAnywhere 30-day edition is not refundable and is not included in our 60-day guarantee.
• Symantec Education Kits are not refundable.
• Small Business multi-packs that are not Norton branded, and volume licensed Enterprise products purchased with Maintenance (that is, Upgrade Insurance and Technical Support) are not refundable.
• Appliances are not refundable. Replacement of failed hardware is provided for units covered under warranty. The standard hardware warranty is one year from the date of purchase. Gold Support adds up to one additional year and quick-replacement shipment. For replacement please contact:
  
  Support for Home & Home Office:
  http://www.symantec.com/home_homeoffice/support/index.jsp
  
  Support for Business:
  http://www.symantec.com/business/support
  
  

If you would like to return either a downloadable or physical product that was purchased on the Symantec Store and is eligible for a refund, please see our Instructions for Requesting a Refund.

If you would like to return either a downloadable or physical product that was purchased elsewhere (Staples, OfficeMax, etc) and are eligible for a refund click here.

Still need help? Contact Symantec Store Customer Service