- 60-minute response target for Severity 1 issues
- 24x7x365 access to updates and patches
- Call Center access during business hours
- Two designated callers per product title
- Technical support news bulletin subscription services
- Symantec security alert notifications
- Option for additional designated callers
- 30-minute response target for Severity 1 issues
- 24x7x365 telephone access
- Follow-the-sun model for around the clock issue resolution
- One-stop interoperability support
- Six designated callers per product title
- Technical support news bulletin subscription services
- Option for additional designated callers
* Maintenance is non-refundable and is not included in our 60-day money-back guarantee.
