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Download Information
What if I want a shipment, but I've already ordered a download?
Unfortunately we are not able to directly convert a downloadable purchase into a physical shipment. If you have ordered a download and would prefer a shipment it is necessary to request a refund on your downloadable order and then place a new order for a physical product.
If you would like to request a refund please click here.
Still need help? Contact Symantec Store Customer Service