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Customer Service

Store Customer Service

Order Status

Do you have questions about your completed order? You can redownload, view your invoice, or review any shipping details at this location. Search for your order using:
> Order Number & Password
> Email Address & Credit Card Number

Top Customer Service Questions

Order Information
  1. How to place an order on the Symantec Store
  2. How do I determine my eligibility for purchasing an upgrade?
  3. How do I obtain a replacement CD or manual?
  4. What is my order status?
  5. Do I have to pay sales tax?
  6. I need a copy of my invoice.
  7. I forgot my password.
  8. I received an error when trying to order.
  9. Are cookies a security risk?
Shipping Information
  1. What is my shipping status?
  2. Can I change my shipping information?
  3. Why did I receive a backorder notification?
  4. Do you ship to my country?
  5. I live in Canada. Do I have to pay customs fees?
Privacy & Security
  1. What is your Privacy Policy?
Technical Support & Subscriptions
  1. What is the difference between download assistance and technical support?
  2. What is the difference between an upgrade and a subscription renewal?
  3. I need technical support for my Symantec product.
Download Information
  1. How do I download?
  2. What is the Extended Download Service?
  3. I received an error message while downloading.
  4. What if my download stops before it is complete?
  5. What if I want a shipment, but I've already ordered a download?
  6. Where do I find my downloaded product?
  7. How long will my download take to complete?
Returns & Cancellations
  1. What is your Refund Policy?
  2. How do I request a refund?
  3. When will the credit appear on my credit card?
Product Activation Information
  1. I need assistance with product activation.
Still Need Help?
  1. Contact the Symantec Store:
    1-800-631-8124