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Customer Service > Order Information

Order Information

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How to place an order on the Symantec Store

  • Visit our United States & Canada storefront at www.symantecstore.com.
  • Choose a product from our Special Promotions, product categories, or using our product finder.
  • From the storefront product listings or individual category pages you can begin the purchasing process by first selecting you delivery method. If you would like to download your chosen product, click "Buy Download". If you would prefer that your product be shipped to you, click "Buy Package". You can also click the "Get More Info" link to browse product details such as program functionality and compatibility requirements.

  • After you select a product you will be presented with a product information page. Please select you delivery method and click "Add to Cart".

  • When presented with the shopping cart please verify the product(s) being purchased, the desired delivery method, and the total price. To remove any item from the shopping cart click the "Remove" button.
  • If you would like to add additional products click "Continue Shopping" to be returned to the storefront. To proceed with your order, click "Proceed to Checkout".

  • Please enter your billing information on the next page. For verification reasons we ask that you enter you name and address exactly as they appear on the credit card statement. This screen is for billing information only; if you have ordered a shipped product there will be a box on this screen giving you the option to enter an alternate shipping address.

  • Under the billing information section you can select your payment method. Click to select your desired payment method. If paying by Check, Money Order, or Wire Transfer, you will be provided with further payment instructions.
  • Under the payment method section you will be prompted to provide a password. This password is used to access your order information after your purchase is complete. It is also used to access your download if downloadable products are included in your order.
  • When all required information has been entered please click "Submit" to continue.

  • The subsequent page confirms your purchase information before the final submission of the order. Because the order is not yet complete at this point, you can change any incorrect information by click the "Edit Your Order" button at the bottom left of the page. If your purchase information is correct, click the "Complete Your Order" button at the bottom right of the page.

  • Your order is now complete. This page provides you with information about your completed order, including the order number, total cost, and appearance of the charge on your billing statement. If you have a downloadable product on your order the download button and activation key are provided as well.
  • Various resources are also provided on this page to help you with any questions you might have about your order, including detailed download instructions and a link to our Customer Service FAQ page. You will also receive a confirmation email at the address you entered on the billing screen. Thank you for shopping at the Symantec Store!

    • Still need help? Contact Symantec Store Customer Service