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Order Status
Do you have questions about your completed order? You can redownload, view your invoice, or review any shipping details at this location. Search for your order using:
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Top Customer Service Questions
Order Information
How to place an order on the Symantec Store
How do I determine my eligibility for purchasing an upgrade?
How do I obtain a replacement CD or manual?
What is my order status?
Do I have to pay sales tax?
I need a copy of my invoice.
I forgot my password.
I received an error when trying to order.
Are cookies a security risk?
Shipping Information
What is my shipping status?
Can I change my shipping information?
Why did I receive a backorder notification?
Do you ship to my country?
I live in Canada. Do I have to pay customs fees?
Privacy & Security
What is your Privacy Policy?
Technical Support & Subscriptions
What is the difference between download assistance and technical support?
What is the difference between an upgrade and a subscription renewal?
I need technical support for my Symantec product.
Download Information
How do I download?
What is the Extended Download Service?
I received an error message while downloading.
What if my download stops before it is complete?
What if I want a shipment, but I've already ordered a download?
Where do I find my downloaded product?
How long will my download take to complete?
Returns & Cancellations
What is your Refund Policy?
How do I request a refund?
When will the credit appear on my credit card?
Product Activation Information
I need assistance with product activation.
Still Need Help?
Contact the Symantec Store:
1-800-631-8124
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